Remote Hands

Take the Pressure off Your Team

Let’s face it: it’s not always feasible or efficient to send internal IT personnel to off-site data centers for routine management tasks, especially when your business has mission-driven projects to focus on.  That’s when DataBank’s Remote Hands services can take the pressure off your IT organization.

What is Remote Hands?

Remote Hands is a service offered by data centers and colocation providers to assist their clients with various tasks and technical support remotely. When a client subscribes to Remote Hands service, they can request the data center staff to perform specific tasks on their behalf, without the client having to physically visit the data center location.

Delivered by experienced,  responsive, and communicative technical staff, our Remote Hands service can enhance the security and reliability for your critical IT deployments, resolve on-site issues, and cover routine tasks when your team simply can’t.

• Equipment installation (rack and stack)
• Reboots and resets
• Access to local console
• Installation and organization of hard disks, cables, and server components
• Troubleshooting
• Priority 1 and Priority 2 service delivery options

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